Shipping Policy
Our Delivery Promise
Each Ashkoco piece is equipment curated from across the globe for your journey. We don't just ship products; we deliver carefully selected items, often directly from their artisans.
This global curation process means our shipping times reflect an international journey. We appreciate your patience as we prepare and dispatch your equipment with the precision it deserves.
Estimated Delivery Times The following estimates are in business days:
- Japan: 5-14 business days
- United States: 5-18 business days
- United Kingdom: 5-14 business days
- Europe: 5-16 business days
- Canada: 7-20 business days
- Australia: 6-18 business days
- Other countries: 8-24 business days
(Note: These are estimates and may vary due to customs, public holidays, or other logistical conditions.)
Processing Time
Our team takes 1-2 business days to process and prepare your order for its journey.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your delivery's progress on our website.
Shipping Costs
Shipping costs are and displayed at checkout. We offer calculated competitive rates and periodic free shipping promotions.
International Shipping, Duties, and Taxes
We ship to most countries. Please be aware that customs duties and import taxes may apply and are the responsibility of the customer.
Packaging
Each item is carefully packaged to arrive in perfect condition, using sustainable materials whenever possible.
Customer Support
Any questions regarding your shipment can be directed to support@ashkoco.com .
Our team is here to support your journey.