Cancellation Policy
A Policy for Considered Choices
We believe in intentional choices, and we understand that sometimes plans change. Our cancellation policy is designed to be clear and fair, respecting both your decisions and our commitment to a swift and precise fulfillment process for every piece of equipment on its journey to you.
How to Cancel Your OrderHow to Cancel Your Order
To request a cancellation, please contact our team at support@ashkoco.com with your order information and reason for cancellation.
Cancellation Window
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Within 24 hours: Orders canceled within 24 hours of confirmation are eligible for a full refund at no additional charge.
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After 24 hours: After this period, your order may have already entered the shipping process. We will do our best to accommodate your request, but cancellation cannot be guaranteed. If a cancellation is not possible, please refer to our Return & Refund Policy.
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Refund Process
For orders canceled within the 24-hour window, a full refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
Exceptions
- Custom Items: Custom or personalized orders cannot be canceled once production has begun.
- Pre-Orders: Pre-ordered items may have specific cancellation conditions depending on the production stage.
Customer Support
Our team is here to support your journey. If you have any questions about modifying your order, please do not hesitate to contact us. We are committed to providing a clear and considered response.